Refund Policy

• Nothing is charged until your developer starts.
• Billing is monthly and you can cancel at any time.
• Not satisfied in the first 14 days? You get your money back in full.
• If the fit is wrong, we replace the developer at no charge.
• Anything billed in error is refunded in full.

The discovery call, sourcing, vetting and the interview call cost nothing. If you meet the candidates and decide not to go ahead, you owe us nothing.

Your first invoice is issued on the developer’s first day and covers their first month. After that, we invoice monthly in advance on the same date. All invoices are in US dollars, at the fees shown on our pricing page when you confirmed the engagement.

If you are not satisfied with your developer within the first 14 days of the engagement, tell us in writing within that period. We will end the engagement and refund the fees you paid for it in full.

You can cancel at any time by emailing [email protected]. There is no cancellation fee and no notice period beyond the current month.

Cancellation takes effect at the end of the month you have already paid for. Your developer keeps working until then so the handover is complete. Apart from the 14-day money-back guarantee, we do not refund the unused part of a month you cancel in.

Tell us, and we start finding a replacement the same day, at no extra charge.

If a replacement leaves you without a developer for part of a paid month, tell us and we will agree a fair adjustment on your next invoice.

If we end an engagement for any reason other than unpaid invoices or a breach of our Terms & Conditions, we will agree a fair refund with you for the unused part of the current month.

If you think we have billed you incorrectly, write to us as soon as you notice. We will look into it and refund any amount charged in error in full.

Refunds go back to the payment method you used, in US dollars, as soon as we have confirmed them. Any currency conversion or transfer fees charged by your own bank are outside our control.

If something about a charge looks wrong, please contact us before raising a dispute with your bank or card issuer. We reply to billing questions promptly and can usually settle them faster than a chargeback.

This policy is in addition to any rights you have by law, and nothing in it takes those rights away. It forms part of our Terms & Conditions.

Billing and refund questions go to [email protected].